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Course Description

In a world without conflicts, a lot more would be achieved. The same is true in organizations where conflicts and politics often derail the strategy of the organization. This course ensures that understanding conflicts, how they have started, and the impact they are having (negative or positive) will lay the foundations for an effective course of action. The course starts with a categorization of conflict types and where they come from and then delves into people and their motivations. The link between politics and conflicts is discussed, including looking at politics within and across the project and operational environments. The course covers expectations mismatches and how to spot them before they result in conflicts. The course then looks at the various project stakeholders and how they may operate. Agency and stewardship theories are covered and the implications they have on behavior. Many conflict risks could be addressed with good communications, but this topic is discussed where they can frequently lead to conflicts. The course then provides advice on how to master politics and bring influence to achieve your objectives. Then several conflict management strategies are discussed, and the course closes with the important role that PMOs play in managing conflicts. A case study concept is integrated into the course, where we take course attendees’ change challenges and solve them in teams. This makes for a hands-on workshop to help participants understand the challenges working in environments with conflicts to develop the skills necessary to understand and master conflict management to the benefit of achieving their organizational goals.

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Modules

Module 1: Categorization Approaches of Conflict Types

  • Definitions 
  • Five kinds of conflict plus 1
  • Levels and types of conflict
  • Functional and dysfunctional conflict
  • Conflict management framework

  • For profit, not-for-profit, government organizations, interest groups
  • Strategy formulation and strategy execution
  • Project and operational environments
  • Sustainability (social, economic, and environmental) and the impact on strategy formulation and internal decision making

  • What are politics?
  • Why people play politics?
  • Sources of politics
  • Politics in and across projects, programs, and portfolios
  • Politics: the necessary and vital project competency
  • Project management: a political art
  • PMO management: a political master art
  • Politics and the project lifecycle Organizational culture and its link to politics

  • Definitions
  • Expectation setting, self, team, organization
  • Spotting expectations mismatches
  • When expectations are not met
  • Project failure rates and missed organizational targets Casualty, expectations, failure, politics, conflicts

  • Stakeholders are people
  • Agency theory and stewardship theory and their impact on behavior
  • Operations – profiles versus project profiles of people
  • Red flags – what to watch out for Tips to recruiting the right people

Teaching Approach

The training approach includes

1

Lecture

2

Team exercises

3

Group discussions

4

Case study

5

Personal coaching

6

Exam

I come from project management background and want to set a PMO. So the IPMO-P course was very important for me, and just perfect. It was good to have participants from different countries and different fields.

Faiçal Maiach
Project Manager. ICAD-KSA

I enjoyed attending the IPMO-P course and particularly liked case studies. We were guided by amazing instructor, and I found his tips particularly helpful. I also liked the framework and found it very useful! 

Ben Watson
Senior PMO Manager, John Lewis Partnership

This is one of my best trainings that I ever had. I feel that its practical I feel its hitting my areas that I want to improve. There were many ideas that I can apply and share it with my colleagues. Again this is a practical course that has increased my knowledge. 

Salahuddin Iskanderani
Project Engineer, Atmata

Who should attend

  • PMO, project, program, and portfolio management professionals
  • Consultants (involved in projects and/or organizational change)
  • Leaders and managers seeking to develop solid facilitation skills who are interested to learn how to use action learning to accelerate problem solving and develop the individuals and teams they lead 
  • Anyone from the organizations in operational environments

Key takeaways

Understand how PMOs fit into the world of projects, programs, and portfolios

Understand the benefits of viewing PMOs in terms of services Know what are PMO capabilities, and how they are constructed in terms of competencies, tools, and techniques

Understand the AIPMO framework and the phases and processes carried out by a PMO team member

Learn about the key PMO tools and techniques, including templates you can take back to your organization before they are published in AIPMO’s upcoming book on tools and techniques

Understand what are the key documents uses to establish, run, monitor, and control PMO and PMO Services

Be confident knowing what to do in common organizational PMO configurations

Prerequisites

  • 6 months of experience in project management or PMOs 

Exam

The online exam is run by AIPMO, and moderated by a proctor from AIPMO at the end of the course.

  • Open book exam, 50 multiple choice questions 
  • Duration: 1 hour

Attendees are notified by email of the results of the exam

Course Catalogue

Training Calendar

Check all the dates for all of our courses for 2024

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