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Master Class Certification

Course Description

The Service and Capabilities master class certification course utilizes AIPMO’s Service Lifecycle framework and incorporates various techniques throughout.

This certification course focuses on a pragmatic and practical approach to deliver a series of service principles, concepts, and AIPMO’s Service Lifecycle framework. These are used to develop your organization’s or client’s service topology and service capabilities, offering unique insights into a service-oriented view of enterprise-wide PMOs.

The course aims to equip participants with a clear method to understand the topic deeply, enabling them to maximize their value to their organization and create an enterprise-wide PMO Service strategy with underlying services. It covers piloting, implementing, running, and, when necessary, transforming or retiring services within AIPMO’s PMO Services Lifecycle framework.

AIPMO’s integrated frameworks will be covered to ensure contextual positioning of PMO Services, especially at the enterprise level.

This course provides insights that have never been shared before and are part of AIPMO’s book “PMO Services and Capabilities.” Attendees will be able to build their own PMO services strategy and services, a crucial step in ensuring their PMO is agile and has agility in terms of services offered to clients.

Today,

Tomorrow,

Together.

PMO Services and Capabilities

THE BOOK FOR EVERY PMO PROFESSIONAL

This book is for every PMO professional who would like to understand how to define and deliver a PMO service strategy. Big part from the course material is from this book and the questions in the exam as well. It is highly recommended for all of the participants to have the book before the course start.

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PMO Services and Capabilities Book

Modules

  • Introductions
  • AIPMO
  • Course outline, guidelines, and training approach
  • Questions posed by PMO stakeholders
  • Project failure and consequences
  • Typical reasons why projects fail
  • Project management – foundational facts
  • PMO success
  • PMO maturity
  • PMO structural flaws
  • PMO metaphors
  • Mapping PMO services/capability experts to PMO metaphors
  • Introduction to the strategic PMO lifecycle framework
  • PMO lifecycle framework
  • Organizational strategy and environmental factors
  • Governance
  • Management (PMO)
  • Continuous improvement
  • Adaptive alignment
  • Capabilities underpinning the PMO lifecycle framework
  • PMO services lifecycle framework
  • Definitions
  • Phases of PMO services cycle
  • Service domains
  • Service groups
  • Services
  • PMO service strategy questions and challenges
  • Key documentation
  • PMO service strategy and triggers
  • Key activities
  • PMO service economics and service domains/service groups
  • PMO service types - main and related services
  • PMO service documentation plan, services catalog, and service roles
  • Governance
  • Organizational considerations
  • Technology and data considerations
  • Service level agreements
  • Service design context
  • Service design objectives
  • Design challenges
  • Design and architectural questions
  • PMO services design architecture framework
  • Resources and roles
  • Service communications and record keeping
  • PMO service requirements gathering
  • Develop processes and procedures
  • Select and deploy tools and techniques
  • PMO service pilot and implementation framework
  • Assessing readiness for roll-out
  • PMO topology and service topologies
  • Service orientation
  • Service operations activities
  • PMO services
  • Differences between service operations, service management, and governance
  • Common service delivery mistakes
  • PMO hazards
  • Service performance measurement
  • Continuous service improvement
  • Service improvement model
  • Service transition and retirement
  • Retirement steps

Teaching Approach

The training approach includes

1

Lecture

2

Team exercises

3

Group discussions

4

Case study

5

Personal coaching

6

Exam

Your instructor: Robert Joslin

CEng, ACE, IPMO-E, PfMP, PgMP, PMP

Dr. Robert  is a management consultant/instructor and the founder of AIPMO. Robert is a professor at Alma Mater Europaea - ECM and the creator of the MSc and PhD programs in Strategy, Project Leadership and PMO management.

Robert has more than 35 years of experience in designing, initiating, and international program management delivery of large-scale organizational transformation, reengineering, infrastructure, and strategy development. Robert has designed and implemented hundreds of PMOs and during this time evolved the PMO-specific methodology that formed the basis of AIPMO’s PMO strategic lifecycle framework.

Robert has published books, book chapters, and research papers. He is a peer reviewer for three project management journals and is in the process of co-authoring AIPMO’s Body of Knowledge (BoK), which comprises several books.

Robert Joslin

Education

  • Doctor of Philosophy, Strategy, Program and Project Management,
    Skema Business School
  • Bachelor of Engineering
    Durham University




    Contributions to leading practice

    • Project Management Methodologies
    • Governance and Success
    • PMO Principles and PMO Service Principles, 2ed
    • PMO Services and Capabilities, PMO, Portfolio, Program, and Project Competences
      (forthcoming), Association of International Project Management books


    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Who should attend

    • PMO managers, PMO team members, and project managers wishing to understand how to create PMO services following AIPMO’s PMO Service Lifecycle framework
    • PMO directors needing to understand how to create the PMO enterprise-wide service offer, which is a part of the AIPMO’s Strategic framework (also contains the Enterprise PMO Topology)
    • Any senior project stakeholder wishing or needing to be part of a project team and understand/take the lead on supporting the development of PMO services
    • Consultants and other professionals who need to deepen their knowledge
    • PMO sponsors, who would like to learn more about how to increase the value of their PMOs and directly benefit their role and their peers’ in the organization

    Key takeaways

    Understand how to develop your own PMO service strategy

    Know how to apply the AIPMO PMO services lifecycle framework

    Understand how to design an enterprise-wide PMO services topology

    Understand the link between services-oriented PMOs and PMO success

    Spot the traits and determine root causes of poorly structured PMOs

    Understand the impact a PMO services and capabilities expert can have on PMO success

    Know the key PMO services documentation as part of the PMO services lifecycle framework

    Prerequisites

    • 1 year plus experience in project and/or program management
    • Ideally a formal PM/PMO certification such as IPMO-F, IPMO-P, PMI’s CAPM®, PMP®, APM PMQ, or Prince 2 Practitioner
    • Attendees should have a good working knowledge of project management processes, tools, and techniques
    • Educated to degree level or similar

    Exam

    The online exam is run by AIPMO, and moderated by a proctor from AIPMO at the end of the course.

    • Open book exam, 50 multiple choice questions 
    • Duration: 1 hour

    Attendees are notified by email of the results of the exam

    Frequently Asked Questions

    You Ask, We Answer

    This certification course focuses on a pragmatic and practical approach to delivering a series of service principles, concepts, and AIPMO’s Service Lifecycle framework, which is used to develop your organization’s or client’s service topology and service capabilities. 

    Each of the certification categories serves a different purpose. The first category, “PMO Core Certifications,” shows that you have the competencies to design and build a service-orientated PMO with services that are needed by your project community. At the top-level (Expert) certification, you must show that you have the competencies to design and build one or more PMOs (called PMO topologies) within an integrated PMO Services topology. The second category of certifications is called the “Specialist” certifications because they directly relate to the ability to offer PMO services. If a PMO service is planned, then the PMO needs to have the capability to provide it. There are over 20 specialist courses at the time of writing. Project team members also need these courses. The third category of courses, called “Master Class” certifications, comprises three certifications that everyone needs, regardless of whether you are a PMO, project team member, or a PM/O director. These courses are the techniques and tools of a trade, so everyone, including project professionals, needs them.

    The short answer is yes. Bundles are shown on the website, but you can also call to ask if you can get a special discount. This will also be considered if you join the course as a group.

     

    What We Do

    As always, students grow with us!

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