Modules
- Introductions
- AIPMO
- Course outline, guidelines, and training approach
- AIPMO’s case study approach (client/consultant roles) for effective learning
- Exam
- Questions posed by PMO stakeholders
- Dangers of underestimating uncertainty
- Project failure – facts
- Why projects fail – leadership, governance, and management
- Complexity and its link to project and program failure
- Comparing the world of projects against other professions
- PMO’s direct and indirect influence on projects, programs, and portfolio success
- PMO confusion
- Case for action
- Retrospective
- What is a PMO and what is PMO management
- Overview of AIPMO's PMO lifecycle framework and PMO services lifecycle framework
- Exploring the framework's components
- Understanding the organization’s vision and mission
- Defining your PMO vision, mission, and principles
- Alignment, improvement, management, governance, leadership, and stakeholder care
- The importance of PMO metaphors
- Group service catalog, PMO service catalog, operations handbook, and staff competences
- Importance of techniques with tools in the context of the services delivered
- Case study, exercises, and module's retrospective
- A strategic view including projects, programs, and portfolios
- Types of success – Investment vs project delivery
- Success criteria and success factors helping success
- Need for control – Causes of failure – Leadership and governance, management
- Project and product lifecycle basics (waterfall/procedural and iterative/ principle based)
- Project communication structure choices
- Authority and the hierarchy view of roles (sponsor to project manager and service manager, coach, team member, product owner, suppliers, assurance, PMO)
- “Initiative specific PMO versus “Organizational PMOs”
- Permanent ‘‘organizational PMOs” at various levels (department, enterprise)
- PMI’s labels for degrees of authority (support, control, direct)
- Common mistakes
- Range of PMO charter purposes
- Case study, exercises, and module's retrospective
- Steps to consider service identification, design, and pilot
- Identify and map service stakeholders business needs
- AIPMO’s book on PMO services and capabilities
- PMO management plans, service desig,n and service capacity planning/ sizing – PMO Staff sources and training PMO service cost benefits and approval, service pilot and refinement, roll-out, monitoring, reporting PMO service refresh or retirement
- Case study, exercises, and module's retrospective
- PMO success
- PMO success criteria
- PMO maturity (impact)
- APMO’s PMO maturity (impact) model
- Link between PMO maturity (impact) and PMO success
- What comes next in my career?
- Introduction
- Remembering what is like to start a new job in the PMO
- Making the right impression in the first week – some tips
- Module study – using Google sheets and PowerPoint
- Retrospective
- Revision and exam information
- Practice exam