Modules
- Introductions
- AIPMO
- Course outline, guidelines, and training approach
- Questions posed by PMO stakeholders
- Project failure and consequences
- Typical reasons why projects fail
- Project management – foundational facts
- PMO success
- PMO maturity
- PMO structural flaws
- PMO metaphors
- Mapping PMO services/capability experts to PMO metaphors
- Introduction to the strategic PMO lifecycle framework
- PMO lifecycle framework
- Organizational strategy and environmental factors
- Governance
- Management (PMO)
- Continuous improvement
- Adaptive alignment
- Capabilities underpinning the PMO lifecycle framework
- PMO services lifecycle framework
- Definitions
- Phases of PMO services cycle
- Service domains
- Service groups
- Services
- PMO service strategy questions and challenges
- Key documentation
- PMO service strategy and triggers
- Key activities
- PMO service economics and service domains/service groups
- PMO service types - main and related services
- PMO service documentation plan, services catalog, and service roles
- Governance
- Organizational considerations
- Technology and data considerations
- Service level agreements
- Service design context
- Service design objectives
- Design challenges
- Design and architectural questions
- PMO services design architecture framework
- Resources and roles
- Service communications and record keeping
- PMO service requirements gathering
- Develop processes and procedures
- Select and deploy tools and techniques
- PMO service pilot and implementation framework
- Assessing readiness for roll-out
- PMO topology and service topologies
- Service orientation
- Service operations activities
- PMO services
- Differences between service operations, service management, and governance
- Common service delivery mistakes
- PMO hazards
- Service performance measurement
- Continuous service improvement
- Service improvement model
- Service transition and retirement
- Retirement steps
- Revision and exam