Services and Capabilities (SC-IPMO ®)

VIRTUAL

SC-IPMO,
LIVE VIRTUAL,
11-13 Jul, 2023

Instructor: Matt Swan

SC-IPMO,
LIVE VIRTUAL,
28-30 Aug 2023

Instructor: Robert Joslin

SC-IPMO,
LIVE VIRTUAL,
9-11 Oct 2023

Instructor: Robert Joslin

SC-IPMO,
LIVE VIRTUAL,
14-16 Nov 2023

Instructor: Robert Joslin

Foundational Certification

Course Description

The Service and Capabilities foundational course utilizes AIPMO’s Service Lifecycle framework and uses many techniques throughout the course.

This certification course focuses on a pragmatic and practical approach to deliver a series of service principles, concepts, and AIPMO’s Service Lifecycle framework, which is used to develop your organization’s or client’s service topology, and service capabilities. This will give unique and new insights into a service-oriented view of one or more enterprise-wide PMOs.

The course seeks to equip the participants with a clear method to understand the necessary depth of the topic so that they can maximize their value to their organization and create an enterprise-wide PMO Service strategy with its underlying services. The course will also cover the piloting, implementing, running, and, when necessary, transforming/retiring of one or more services within AIPMO’s PMO Services Lifecycle framework.

AIPMO’s integrated frameworks will be covered to ensure a contextual positioning of the PMO Services, especially at the enterprise level.

This course will provide insights that have never been shared before as they will be part of the AIPMO book on “PMO Services and Capabilities.” The attendees will be able to build their own PMO services strategy and services, which is one of the first steps to ensure that their PMO is both agile and has agility in terms of services offered to their clients.

AIPMO's "PMO Services and Capabilities" Book

This book is for every PMO professional who would like to understand how to define and deliver a PMO service strategy. Big part from the course material is from this book and the questions in the exam as well. It is highly recommended for all of the participants to have the book before the course start.

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What We Do

As always, students grow with us!

Certification

Consulting

Business

Digital

Teaching Approach

The training approach includes

Lecture

Team exercises

Group discussions

Case study

Personal coaching

Exam

Your instructor: Matt Swan

MPM, BEng, IPMO-E

Matt Swan, MPM, BEng, IPMO-E, is Head of Projects at the Children’s Cancer Institute (CCI), developing Australia’s national precision medicine capability and first comprehensive cancer centre, focused on children’s cancer. He is an associate lecturer in undergraduate and graduate programs in project management at the University of Sydney.

He is co-authoring AIPMO’s book on PMO competencies, and has contributed to competency frameworks for the Global Alliance for the Project Professions (GAPPS) and the International Centre for Complex Project Management (ICCPM).

Matt has advised the Australian Institute of Project Management (AIPM) as an industry advisory group and observational board member, co-founded Future Project Leaders, and judged the project management achievement awards.

He has 17 years of experience in designing and delivering, major and megaprojects, in research infrastructure, business transformation, construction, and mineral processing. He has worked as a consultant and trainer, developing the capability of organisations and thousands of project management professionals across banking, construction, defence, for-purpose, government, infrastructure, and logistics sectors.

Education

Master of Space Operations,
University of New South Wales (in-progress)
Master of Education
(Educational Psychology) University of Sydney (in-progress)
Master of Project Management
(Global Projects) University of Sydney
Bachelor of Engineering
(Mechanical) Central Queensland University

Contributions to leading practice

PMO, Portfolio, Program, and Project Competences,
AIPMO book, currently co-authoring with Robert Joslin PhD
Guiding Framework for Leading in Complexity
Global Alliance for the Project Professions (GAPPS)
Complex Project Leader Competency Standard
International Centre for Complex Project Management (ICCPM)

Modules

Module 0: Welcome and Introduction to the Course

Introductions
AIPMO
Course outline, Guidelines and training approach
Questions posed by PMO Stakeholders

Module 1: Importance to be an Expert in Services and Capabilities

Project Failure and consequences
Typical reasons why projects fail
Project Management – foundational facts
PMO Success
PMO Maturity
PMO Structural Flaws
PMO Metaphors
Mapping PMO Services/Capability experts to PMO metaphors

Module 2: PMO Service Lifecyle Framework

Introduction to the Strategic PMO Lifecycle Framework
PMO Lifecycle Framework
Organizational Strategy and Environmental Factors
Governance
Management (PMO)
Continuous Improvement
Adaptive Alignment
Capabilities Underpinning the PMO Lifecycle Framework
PMO Services Lifecycle Framework
Definitions
Phases of PMO Services Cycle
Service Domains
Service Groups
Services

Module 3: PMO Service Strategy

PMO Service Strategy Questions and Challenges
Key Documentation
PMO Service Strategy and triggers
Key Activities
PMO Service Economics and Service Domains/Service Groups
PMO Service types - main and related services
PMO Service Documentation plan, Services Catalogue and Service Roles
Governance
Organizational considerations
Technology and Data Considerations
Service Level Agreements

Module 4: PMO Service Design

Service Design Context
Service Design Objectives
Design Challenges
Design and Architectural Questions
PMO Services Design Architecture framework
Resources and Roles
Service Communications and Record Keeping
PMO Service Requirements Gathering

Module 5: PMO Service Pilot and Implementation

Develop Processes and Procedures
Select and Deploy Tools and Techniques
PMO Service Pilot and Implementation Framework
Assessing readiness for Roll-out

Module 6: PMO Service Operations

PMO Topology and Service topologies
Service Orientation
Service Operations Activities
PMO Services

Module 7: PMO Service Management Improvement

Differences between Service Operations, Service Management and Governance
Common Service Delivery Mistakes
PMO Hazards
Service Performance Measurement
Continuous Service Improvement
Service Improvement Model

Module 8: PMO Service – Transform or Retire

Service Transition and Retirement
Retirement Steps

Module 9: Revision and Certification Exam

Revision and Exam

Frequently Asked Questions

You Ask, We Answer

What is the main focus on the SC-IPMO training course?

What is the difference between Core, Foundational, and Specialist certifications?

Each of the certification categories serve a difference purpose. The first category “PMO Core Certifications” shows that you have the competencies to design and build a service-orientated PMO with services that are needed by your project community. At the top-level (Expert) certification, you will have to show that you have the competencies to design and build one or more PMOs (called PMO topologies) within an integrated PMO Services topology. The second category of courses, called “Foundational certifications,” comprise of three certifications that are needed by everyone irrespective of whether you are a PMO or project team member or a PM/O director. The foundational courses are the techniques and tools of a trade, so they are needed by everyone including project professionals. The third category of certifications is called the “Specialist” certifications because they directly relate to the ability to offer PMO services. If a PMO service is planned, then the PMO needs to have the capability to offer them. There are over 20 specialist courses at the time of writing. These courses are also needed by project team members.

Are there any discounts if I take more than one course?

Short answer, yes. There are bundles shown on the website, but you can also call to ask if you can get a special discount. If you join as a group to the course, then this will also be taken into consideration.

Who should attend

PMO managers, PMO team members, and project managers wishing to understand how to create PMO services following AIPMO’s PMO Service Lifecycle framework
PMO directors needing to understand how to create the PMO enterprise-wide service offer, which is a part of the AIPMO’s Strategic framework (also contains the Enterprise PMO Topology)
Any senior project stakeholder wishing or needing to be part of a project team and understand/take the lead on supporting the development of PMO services
Consultants and other professionals who need to deepen their knowledge
PMO sponsors, who would like to learn more about how to increase the value of their PMOs and directly benefit their role and their peers’ in the organization

Key takeaways

Understand how PMOs fit into the world of projects, programs, and portfolios

Understand the benefits of viewing PMOs in terms of services Know what are PMO capabilities, and how they are constructed in terms of competencies, tools, and techniques

Understand the AIPMO framework and the phases and processes carried out by a PMO team member

Learn about the key PMO tools and techniques, including templates you can take back to your organization before they are published in AIPMO’s upcoming book on tools and techniques

Understand what are the key documents uses to establish, run, monitor, and control PMO and PMO Services

Be confident knowing what to do in common organizational PMO configurations

Prerequisites

1 year plus experience in project and/or program management
Ideally a formal PM/PMO certification such as IPMO-F, IPMO-P, PMI’s CAPM®, PMP®, APM PMQ, or Prince 2 Practitioner
Attendees should have a good working knowledge of project management processes, tools, and techniques
Educated to degree level or similar

Exam

The online exam is run by AIPMO, and moderated by a proctor from AIPMO at the end of the course.

Open book exam, 50 multiple choice questions
Duration: 1 hour

Attendees are notified by email of the results of the exam