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Foundational Certification

Course Description

The Service and Capabilities foundational course utilizes AIPMO’s Service Lifecycle framework and uses many techniques throughout the course.

This certification course focuses on a pragmatic and practical approach to deliver a series of service principles, concepts, and AIPMO’s Service Lifecycle framework, which is used to develop your organization’s or client’s service topology, and service capabilities. This will give unique and new insights into a service-oriented view of one or more enterprise-wide PMOs.

The course seeks to equip the participants with a clear method to understand the necessary depth of the topic so that they can maximize their value to their organization and create an enterprise-wide PMO Service strategy with its underlying services. The course will also cover the piloting, implementing, running, and, when necessary, transforming/retiring of one or more services within AIPMO’s PMO Services Lifecycle framework.

AIPMO’s integrated frameworks will be covered to ensure a contextual positioning of the PMO Services, especially at the enterprise level.

This course will provide insights that have never been shared before as they will be part of the AIPMO book on “PMO Services and Capabilities.” The attendees will be able to build their own PMO services strategy and services, which is one of the first steps to ensure that their PMO is both agile and has agility in terms of services offered to their clients.

AIPMO's "PMO Services and Capabilities" Book

This book is for every PMO professional who would like to understand how to define and deliver a PMO service strategy. Big part from the course material is from this book and the questions in the exam as well. It is highly recommended for all of the participants to have the book before the course start.




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What We Do

As always, students grow with us!





Teaching Approach

The training approach includes



The lysine contingency it's intended to prevent the spread of the animals is case they ever got off the island.


Team exercises

Team exercises, polls, breakout rooms


Group discussions

Group discussions on pertinent topics


Case study

Detailed case study Presentations and role play


Personal coaching

if time allows



1 hour, with 50 multiple choice questions

Your instructor: Robert Joslin


Robert Joslin is a professor at SBS Swiss Business School, program director for the MSc and MBA programs in “Strategy, Project Leadership, and PMOs,” and the chair of the SBS Swiss Business School “research advisory board.” He publishes books, book chapters, and research papers in the field of PMOs, leadership, project, program, and portfolio management. 

Robert presents academic and practitioner conferences and is a peer reviewer of the three research journals in project management and PMO management. Robert is the founder of AIPMO and is in the process of co-authoring an international “leading” standard on PMOs for AIPMO as well as six books that constitute a body of knowledge in the area of PMOs. He has 20 plus years of experience in designing, initiating management delivery of business transformation, reengineering, infrastructure, and strategy development. He has won national prizes for ideas and product innovation. He develops and designs enterprise PMOs using various frameworks including AIPMO’s Strategic Framework for PMOs and Portfolios, Programs, and Projects. He previously worked as a consultant in telecom, banking, insurance, manufacturing, military defense, and direct marketing. He also worked for McKinsey & Co, Logica, and his own consulting company.

Robert Joslin


  • Doctor of Philosophy, Strategy, Program and Project Management,
    Skema Business School
  • Bachelor of Engineering
    Durham University

    Contributions to leading practice

    • Project Management Methodologies
    • Governance and Success
    • PMO Principles and PMO Service Principles, 2ed
    • PMO Services and Capabilities, PMO, Portfolio, Program, and Project Competences
      (forthcoming), Association of International Project Management books


    • Introductions
    • AIPMO
    • Course outline, Guidelines and training approach
    • Questions posed by PMO Stakeholders
    • Project Failure and consequences
    • Typical reasons why projects fail
    • Project Management – foundational facts
    • PMO Success
    • PMO Maturity
    • PMO Structural Flaws
    • PMO Metaphors
    • Mapping PMO Services/Capability experts to PMO metaphors
    • Introduction to the Strategic PMO Lifecycle Framework
    • PMO Lifecycle Framework
    • Organizational Strategy and Environmental Factors
    • Governance
    • Management (PMO)
    • Continuous Improvement
    • Adaptive Alignment
    • Capabilities Underpinning the PMO Lifecycle Framework
    • PMO Services Lifecycle Framework
    • Definitions
    • Phases of PMO Services Cycle
    • Service Domains
    • Service Groups
    • Services
    • PMO Service Strategy Questions and Challenges
    • Key Documentation
    • PMO Service Strategy and triggers
    • Key Activities
    • PMO Service Economics and Service Domains/Service Groups
    • PMO Service types - main and related services
    • PMO Service Documentation plan, Services Catalogue and Service Roles
    • Governance
    • Organizational considerations
    • Technology and Data Considerations
    • Service Level Agreements
    • Service Design Context
    • Service Design Objectives
    • Design Challenges
    • Design and Architectural Questions
    • PMO Services Design Architecture framework
    • Resources and Roles
    • Service Communications and Record Keeping
    • PMO Service Requirements Gathering
    • Develop Processes and Procedures
    • Select and Deploy Tools and Techniques
    • PMO Service Pilot and Implementation Framework
    • Assessing readiness for Roll-out
    • PMO Topology and Service topologies
    • Service Orientation
    • Service Operations Activities
    • PMO Services
    • Differences between Service Operations, Service Management and Governance
    • Common Service Delivery Mistakes
    • PMO Hazards
    • Service Performance Measurement
    • Continuous Service Improvement
    • Service Improvement Model
    • Service Transition and Retirement
    • Retirement Steps

    Frequently Asked Questions

    You Ask, We Answer

    Who should attend

    • PMO managers, PMO team members, and project managers wishing to understand how to create PMO services following AIPMO’s PMO Service Lifecycle framework
    • PMO directors needing to understand how to create the PMO enterprise-wide service offer, which is a part of the AIPMO’s Strategic framework (also contains the Enterprise PMO Topology)
    • Any senior project stakeholder wishing or needing to be part of a project team and understand/take the lead on supporting the development of PMO services
    • Consultants and other professionals who need to deepen their knowledge
    • PMO sponsors, who would like to learn more about how to increase the value of their PMOs and directly benefit their role and their peers’ in the organization

    Key takeaways

    Understand how PMOs fit into the world of projects, programs, and portfolios

    Understand the benefits of viewing PMOs in terms of services Know what are PMO capabilities, and how they are constructed in terms of competencies, tools, and techniques

    Understand the AIPMO framework and the phases and processes carried out by a PMO team member

    Learn about the key PMO tools and techniques, including templates you can take back to your organization before they are published in AIPMO’s upcoming book on tools and techniques

    Understand what are the key documents uses to establish, run, monitor, and control PMO and PMO Services

    Be confident knowing what to do in common organizational PMO configurations


    • 1 year plus experience in project and/or program management
    • Ideally a formal PM/PMO certification such as IPMO-F, IPMO-P, PMI’s CAPM®, PMP®, APM PMQ, or Prince 2 Practitioner
    • Attendees should have a good working knowledge of project management processes, tools, and techniques
    • Educated to degree level or similar


    The online exam is run by AIPMO and moderated by the instructor at the end of the course.

    • Open book exam, 50 multiple choice questions 
    • Duration: 1 hour

    Attendees are notified by email of the results of the exam

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

    Imagination… What we can easily see is only a small percentage of what is possible. Logistics through innovation, dedication, and technology.

    Marion Raven

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